At Ties.com your purchase is backed by a 100% satisfaction guarantee. If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept a return. We offer a full refund on items up to 30 days from the original date of purchase and store credit up to 60 days from the original date of purchase. Returns must be unworn, unwashed, undamaged, and unaltered. Items not in this condition can not be returned. Final sale items cannot be returned or exchanged. Full refunds are made in the form of the original payment. Store credits can be used on any Ties.com product in conjunction with most sales and promotions. Store credits never expire.
If any of the merchandise you’ve purchased goes on sale within 7 days of your order purchase date, we are happy to make a one-time price adjustment. This offer only applies to merchandise purchased at full-price. Items not purchased at full price are ineligible for price adjustments. The price difference will be given in the form of a store credit. Please contact customer service by email at [email protected] within the 7 days from the original purchase to obtain the difference in the form of a store credit.
We take damaged items very seriously. Please contact our customer service team right away so that we can expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team ([email protected]) will help to get your issue solved right away. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as the issue has been verified. If the damage or defect cannot be verified, the item must be returned to Ties.com for inspection. Once it arrives at our returns department, a determination can be made. If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
Requests to exchange merchandise received as a gift will require you to contact customer service by phone or email otherwise the gift giver will be automatically be informed once the product has been returned in our system. Customer service is opened Monday through Friday 8:30 am - 5 pm PST. Our email address is [email protected] Please have as much details as possible available when contacting customer service to ensure a speedy process. For example the first and last name of the gift giver, their email, approximately when it might have been purchased, etc. A store credit in the amount of the original purchased price will be emailed to the recipient once the product(s) have been returned.
Return shipping for all domestic orders (includes all 50 states; Washington, DC; and Puerto Rico) are always free using the prepaid return label emailed to you after creating a Return Merchandise Authorization(RMA) at www.ties.com/returns To return your package via the US Postal Service or your postal carrier, remove the USPS label and affix to your package.
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. The store credit code will be sent to your email provided to us at time of purchase.
